A-Z Guide to Cruise Holidays 3Before You CruiseDress Suit Hire....................13Embarkation........................15Check-in procedures........16Transport to and from your cruise..............15Foreign Exchange Service ...............................20Immigration.........................22Insurance.............................22Luggage Allowance............24Passports.............................28Tickets/documentation........35Vaccinations........................35Visas....................................35Returning HomeDisembarkation...................10Duty Free............................14Lost Property.......................23Life On BoardAccounts..............................4Air Conditioning..................4Beauty Salon........................5Beds & Bedding...................5Bureau de Change................5Cabins..................................6Cabin Service.......................6Card Room...........................6Casino..................................6Children's Facilities.............7Church Services...................7Cocktail Parties....................7Daily Times..........................8Dancing................................8Dining..................................8Dietary Requirements..........9Disabled Guest Assistance...........................10Dress Code..........................12Duty Free............................14First Cruise..........................18Fitness Centre......................19Fly/Cruising........................19FOi - Fred.Olsen Interactive TV.....................19Gratuities.............................20Internet Room/WiFi............21Laundry Services................23Library.................................23Medical Centre....................25Nautical Terms....................26Oceans Club........................27Phoning Home....................29Photographs/DVDs.............30Port Talks/Lecturers............30Post/Postcards.....................31Safety Deposit Boxes..........31Sea.tv...................................31Shopping On Board............31Shore Tours/ Going Ashore......................32Single Travellers.................33Smoking Policy...................33Special Occasions...............33Swimming Pools.................34Vistas...................................36Voltage On Board................36Wine List.............................36Version 11.4. All prices and details in this guide are correct at time of going to print - October 2011.Contents

4 A-Z Guide to Cruise HolidaysAccountsFor your convenience a credit system is operated for all on board services, except for foreign currency exchange and 'games of chance'. When a chargeable service is provided, you will be required to present your account card and sign a cashpoint receipt, retaining one copy for your reference.Your account is open from the time you embark the vessel with your swipe card, which is issued at check-in and which acts as your on board account card. To avoid any necessity to queue in order to settle your account at cruise end, you will be requested to present your credit/debit card at Reception early in the cruise so that a swipe can be taken. You can check the balance of your account at any stage in the cruise and it will then be automatically debited after disembarkation. On Balmoral and Braemar you can view your account on FOi (Interactive TV) by visiting 'Account Review' from the main menu. The following credit cards are accepted ; American Express , Diners Club, Eurocard, Mastercard and Visa. All credit card payments will attract a 2% surcharge. However, we also accept Visa debit cards without surcharge, but regret we cannot accept ; Maestro, Solo, Electron or travel agent debit cards on board. Neither can we accept any form of pre-paid currency or travellers cheque cards.For security we strongly advise travellers cheques as the safest form of currency. These can be cashed with no limits. You may also cash personal cheques to the value of your cheque guarantee card - the number of occasions will be dependent upon cruise duration.The currency used on board is Sterling, which must be the currency used to settle your on board account if paying in cash. We also carry currencies for most of the ports of call we visit - please see Bureau de Change for more details.Air-conditioningAll cabins are fully air conditioned, as are all public areas. You will find a temperature control gauge in your cabin, which will allow you to adjust the air temperature to your comfort.