24 A-Z Guide to Cruise HolidaysON DAY OF RETURN: (PRIOR TO 1400HRS) Our Port AgentDover Tel: 023 80873111 The Baggage Handling CompanySouthampton Tel: 023 80873111 The Baggage Handling CompanyGreenock Tel: 07718 580899Rosyth Tel: 07711 152651Liverpool Tel: 07718 580912Newcastle Tel: 07770 825546Portsmouth Tel: 023 80873111 The Baggage Handling CompanyAFTER DAY OF RETURN: Customer Services Department Ipswich Tel: 01473 292303 Fax: 01473 292217 E-mail: customer.relations@fredolsen.co.ukPlease note that in such circumstances it is the responsibility of the individual to cover the cost of carriage. Should you have taken another guest's baggage in error you will also be responsible for the cost of carriage involved in returning it to the rightful owner. Please check carefully that you have collected the correct baggage, before leaving the baggage reclaim area and commencing your onward journeyLuggage AllowanceYour luggage allowance will vary depending on the type of cruise you have booked. If you are sailing from a UK port 200lbs (90kgs) of luggage is allowed. On fly/cruises, however, your allowance will be subject to the conditions imposed by the air carrier and will vary from airline to airline. On scheduled air services, the free baggage allowance in economy class is normally 20kgs with one piece of hand luggage at 5kg. On a Fred. Olsen operated charter flight the baggage allowance is more generous at 25kgs and one piece of hand luggage at 5kg. Full details will be on your booking confirmation and your flight tickets. (subject to change at any time)

A-Z Guide to Cruise Holidays 25Once on board, empty suitcases can be stored under the beds in the cabin or in lockers. If you require further storage space, particularly on long cruises on Balmoral, Black Watch, and Boudicca please speak to your cabin stewardess who will arrange this where possible. Storage space on Braemar is limited.For safety and security, breakable items, valuables, jewellery and medicines should be packed in your hand luggage, not in your suitcases and kept with you at ALL times.Please note that under health and safety guidelines coach operators limit the weight of each suitcase to 20kg. On National Express services you are limited to two suitcases per Guest, weighing a maximum of 20kg per piece. Conveyance of any further baggage above this limit is subject to space on the day and at an excess rate payable directly to the driver.Medical CentreFor your peace of mind, all our ships have a medical centre offering primary care with a doctor and/or nurse on permanent call. They can easily be called from the phone in your cabin, if needed in an emergency.The medical centres operate outside the British and European health services and charges are levied for consultations, prescriptions and cabin visits. A scale of charges is displayed in the medical centre and charges incurred will be billed to your on board account. Sharp boxes are available upon request.If you are taking medication, please remember to bring adequate amounts to last the duration of the cruise. A copy of any regular prescription would also be useful in the event of a medical emergency. Please note some medications permitted in the UK may be banned overseas, please consult your GP.Any serious pre-existing medical condition that could adversely effect your cruise must be brought to the attention of our Medical Department in writing well in advance of departure.