A-Z Guide to Cruise Holidays 21Internet Room/WiFiThere are internet stations on all vessels. Users can browse the internet and e-mail is available via web-based e-mail accounts.' Pay as you go' charges apply.Charges are based on the amount of information you download at any one time so for example a website with a large amount of content such as the BBC or similar will cost more to view than a simple webmail provider. All charges are summarised at the end of each session and posted directly to your on board account. For more information, we supply a detailed instructions leaflet on board.In order to get the most out of this facility there is some key information it is worth noting before joining the ship: If you use e-mail, does your provider have a webmail option (not all do)? To access a webmail account requires a username or e-mail address and a password. Please ensure you know what these are, as on board staff will not be able to help you with these. Please be aware that to access the internet, we use satellite communications and these services cannot produce the same speeds experienced in the home environment. Therefore, please be patient if a site doesn't load immediately. The computers we use only have browsing facilities; all other options are protected due to frequent tampering. We do not provide other software, such as Microsoft Word or Excel, for the creation of documents to send as attachments. WiFiWiFi access is available on all vessels in, and close to, the Library, to provide convenient access for laptop and some other mobile devices. This service is provided on a 'pay as you go' basis and can be purchased in advance from Reception, with charges billed to your on board account.

22 A-Z Guide to Cruise HolidaysImmigrationThere is no need to pass through Immigration at every port of call you visit during your cruise, as you will have already supplied us with your passport details on your booking form. Immigration officers board the ship when it docks and carry out any relevant checks from the ship's manifest before the ship is 'cleared'. Occasionally, some overseas ports will require you to take your passport ashore. For calls in to St.Petersburg all Guests must carry with them a legible photocopy of the photo page of their passport. If travelling on a fly/cruise you will need to pass through Immigration Authorities at the airports.Also see: PassportsInsuranceIt is a condition of carriage that all Guests hold full and valid travel insurance, to include repatriation cover. Any costs incurred owing to repatriation that are un-insured will be at the individual's expense. We strongly recommend you take this out as soon as you book for immediate cover in the event of an unexpected cancellation by you. We are pleased to recommend the services of 24/7 Cruise insurance on 0845 230 3514 or www.247cruiseinsurance.com/foIf you fail to disclose any pre-existing condition to your insurers it may later invalidate any claim you attempt to make. We ask you to advise us of your insurance details before you travel. Remember: You must take your insurance documents with you on your cruise.On UK only, and mini-cruises (max 4 night duration) solely visiting EU ports, an EHIC (European Health Identity Card) is acceptable in lieu of health insurance. You should however still ensure you are adequately covered for all non-health related elements covered by a standard travel insurance policy.