10 A-Z Guide to Cruise HolidaysDisembarkationAt least 24 hours before the end of your cruise full disembarkation instructions will be placed within your cabin. On arrival into port the vessel has to be cleared by Customs and Immigration Officials before disembarkation can commence. This enables you to have a leisurely breakfast, vacate your cabin, and take a comfortable seat in one of the public lounges before being called forward according to your colour coded disembarkation card.In general, disembarkation commences at 0800hrs, but please allow up to 2 hours for the entire ship to be cleared. Please plan your onward journey accordingly.Assistance will be given to those Guests with wheelchairs. Once leaving the vessel please ensure you collect all your luggage from the baggage reclaim area before continuing your onward journey. As baggage is arranged in the reclaim area according to deck colour it is very important to ensure that your original baggage tags are still affixed to your belongings. Please ensure you take only your belongings. Guests who take luggage belonging to fellow Guests will have to pay any charges incurred in returning luggage to its rightful owner.Full disembarkation procedures will be placed in all cabins, and for operational reasons may differ slightly from the above.Disabled Guest AssistanceFred. Olsen Cruise Lines warmly welcomes any Guests, dependent on the use of wheelchairs for mobility, to all of our vessels. We do however request that they are always accompanied by an able-bodied companion. A limited number of cabins on each ship have been modified to facilitate more comfortable occupation for such Guests. We respectfully require wheelchair users to bring their own wheelchair. However, on the Braemar, owing to a restricted turning circle when accessing the bathroom, we would not recommend these cabins to wheelchair bound Guests. The number of wheelchairs we can permit on each ship is limited by our Safety Classification Society, as individual crew members are assigned to each cabin occupied by a wheelchair user, who
A-Z Guide to Cruise Holidays 11would be called upon to provide the required assistance in the unlikely event of an emergency at sea. These are set as follows:MS Braemar Permits 4 wheelchairs and has 4 cabins
modified for wheelchair use.MS Black Watch Permits 6 wheelchairs and has 4 cabins modified for wheelchair use.MS Boudicca Permits 6 wheelchairs and has 4 cabins modified for wheelchair use.MS Balmoral Permits 12 wheelchairs and has 9 cabins modified for wheelchair use.Other Guests who prefer to use a wheelchair to assist them in covering significant distances ashore will therefore be restricted from using their wheelchair when the vessel is at sea. Additionally, the number of wheelchairs we can accept for use ashore only, is also capacity controlled.Motorised wheelchairs/scooters will only be accepted on Black Watch, Boudicca, Braemar and Balmoral when occupying an adapted cabin. On health and safety grounds, chairs weighing in excess of 25kg cannot be carried ashore at any ports of call, other than the start/end point of the cruise, unless they can be easily dismantled.Regrettably, we cannot guarantee that assistance by qualified persons will be available at other ports of call and unless able to board a vehicle unassisted it will not be possible for wheelchair users to participate in organised shore tours.
(Please see page 32 relating to Shore Tours) Owing to the nature of ship to shore tender services, which are utilised at certain ports when at anchor, we regret that it will not be possible to convey any Guests ashore who require more than minimal assistance to board the tender. Safety of our Guests is always of paramount importance.Fly/cruises - it is important for wheelchair users to advise us immediately as to whether they are unable to climb aircraft steps, so that we can ensure suitable airport assistance is available.Guests arriving with a wheelchair or scooter but, without previously reserving a space, will be denied boarding.