Shell Sustainability Report 2009 37About our data There are inherent limitations to the accuracy of environmental and social data. We recognise that our environmental and social data will be affected by these limitations and continue to improve the integrity of our data by strengthening our internal controls.All non-financial data in this report are reported on a 100% basis for companies and joint ventures where we are the operator. Environmental data are for our direct emissions. We report in this way, in line with industry practice, because these are the data we can directly manage and affect through operational improvements. For greenhouse gas (GHG) emissions we provide more detailed data on our website. www.shell.com/ghg Operations acquired or disposed of during the year are included only for the period we had ownership. Other data are collected from external sources, staff surveys and other internal sources as indicated. We only include data that have been confirmed by the time this publication goes to print. If incidents are reclassified or confirmed after publication, the data are restated in the following year's publication.Data marked in the social data table come from an internal survey completed by the senior Shell representative in each country. Their accuracy may be lower than for data obtained through our financial systems.Data provided are subject to internal controls. Lloyd's Register Quality Assurance Ltd has provided limited assurance of our direct GHG emissions data for 2009. Limited assurance means nothing has come to the auditor's attention that would indicate that the data are not correct. Unless otherwise noted, estimates of the number of homes served are based on the electricity consumption of an average European household. Conversions into US dollars are based on the average exchange rates for 2009.Share your opinion If you have any views on issues raised in this report, or on the report itself, please email: sustainabilityreport@shell.comPaper specifications The paper used for this report is Satimat Green, an FSC-certified paper, produced from 60% FSC-certified recycled fibre and 40% FSC-certified virgin fibre. All virgin fibres are ECF bleached, without using chlorine gas. The inks used are vegetable oil-based. The laminate used for the cover is eco-friendly and allows the report to be fully recycled.Designed by Studio Dumbar Printed by Thieme MediaCenter Rotterdam under ISO 14001Cautionary note The companies in which Royal Dutch Shell plc directly and indirectly owns investments are separate entities. In this publication "Shell", "Shell group" and "Royal Dutch Shell" are sometimes used for convenience where references are made to Royal Dutch Shell plc and its subsidiaries in general. Likewise, the words "we", "us" and "our" are also used to refer to subsidiaries in general or to those who work for them. These expressions are also used where no useful purpose is served by identifying the particular company or companies. "Subsidiaries", "Shell subsidiaries" and "Shell companies" as used in this publication refer to companies in which Royal Dutch Shell either directly or indirectly has control, by having either a majority of the voting rights or the right to exercise a controlling influence. The companies in which Shell has significant influence but not control are referred to as "associated companies" or "associates" and companies in which Shell has joint control are referred to as "jointly controlled entities". In this publication, associates and jointly controlled entities are also referred to as "equity-accounted investments". The term "Shell interest" is used for convenience to indicate the direct and/or indirect (for example, through our 34% shareholding in Woodside Petroleum Ltd.) ownership interest held by Shell in a venture, partnership or company, after exclusion of all third-party interest. This publication contains forward-looking statements concerning the financial condition, results of operations and businesses of Royal Dutch Shell. All statements other than statements of historical fact are, or may be deemed to be, forward-looking statements. Forward-looking statements are statements of future expectations that are based on management's current expectations and assumptions and involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in these statements. Forward-looking statements include, among other things, statements concerning the potential exposure of Royal Dutch Shell to market risks and statements expressing management's expectations, beliefs, estimates, forecasts, projections and assumptions. These forward-looking statements are identified by their use of terms and phrases such as "anticipate", "believe", "could", "estimate", "expect", "intend", "may", "plan", "objectives", "outlook", "probably", "project", "will", "seek", "target", "risks", "goals", "should" and similar terms and phrases. There are a number of factors that could affect the future operations of Royal Dutch Shell and could cause those results to differ materially from those expressed in the forward-looking statements included in this publication, including (without limitation): (a) price fluctuations in crude oil and natural gas; (b) changes in demand for the Shell's products; (c) currency fluctuations; (d) drilling and production results; (e) reserve estimates; (f) loss of market share and industry competition; (g) environmental and physical risks; (h) risks associated with the identification of suitable potential acquisition properties and targets, and successful negotiation and completion of such transactions; (i) the risk of doing business in developing countries and countries subject to international sanctions; (j) legislative, fiscal and regulatory developments including regulatory measures addressing climate change; (k) economic and financial market conditions in various countries and regions; (l) political risks, including the risks of expropriation and renegotiation of the terms of contracts with governmental entities, delays or advancements in the approval of projects and delays in the reimbursement for shared costs; and (m) changes in trading conditions. All forward-looking statements contained in this publication are expressly qualified in their entirety by the cautionary statements contained or referred to in this section. Readers should not place undue reliance on forward-looking statements. Additional factors that may affect future results are contained in Royal Dutch Shell's 20-F for the year ended December 31, 2009 (available at wwwshell.com/investor and www.sec.gov). These factors also should be considered by the reader. Each forward-looking statement speaks only as of the date of this publication, May 4, 2010. Neither Royal Dutch Shell nor any of its subsidiaries undertake any obligation to publicly update or revise any forward-looking statement as a result of new information, future events or other information. In light of these risks, results could differ materially from those stated, implied or inferred from the forward-looking statements contained in this publication.The United States Securities and Exchange Commission (SEC) permits oil and gas companies, in their filings with the SEC, to disclose only proved reserves that a company has demonstrated by actual production or conclusive formation tests to be economically and legally producible under existing economic and operating conditions. We may have used certain terms in this publication that SEC's guidelines strictly prohibit us from including in filings with the SEC. U.S. Investors are urged to consider closely the disclosure in our Form 20-F, File No 1-32575, available on the SEC website www.sec.gov. You can also obtain these forms from the SEC by calling 1-800-SEC-0330.www.fredolsencruises.co.uk 91Date Arr Dep DestinationDate Arr Dep DestinationCruise highlightsCruise highlightsRamblers Walking Holiday ¥Fjords of NorwayFri 03Sails from: Liverpool Sat 04Sun 05Mon 06Tue 07Wed 08Thu 09Thu 09Fri 10Sat 11Sun 12Mon 13*Anchor portLiverpoolCruisingLerwick, Shetland Isl., Scotland*Ålesund, NorwayTrondheim, NorwayOlden, Nordfjord, NorwayFlåm, Sognefjord, Norway*Gudvangen, Sognefjord, Norway*Bergen, NorwayKirkwall, Orkney IslesCruisingLiverpoolPMlate pmlate pmearly pmlate pmlate amlate pmlate pmlate pmlate amearly pmearly amearly amearly amearly pmearly amlate amAMDeparts 3 June 2011 10 nights from £1,109 per personBoudicca D1110Cruise down Naeroy Fjord - one of the narrowest fjords in the worldExperience the Norwegian landscape by train on the spectacular "Flams-banen" railway line?Visit the beautiful Orkney Islands and Shetland IslandsNorwayOlden, NorwayLiverpoolLerwickKirkwallTrondheimÅlesundOldenBergenFlåm/GudvangenSails from: Dover Sat 27Sun 28Mon 29Tue 30Wed 31September 2011Thu 01Fri 02Sat 03Sun 04*Anchor portDoverCruisingBergen, NorwayGeiranger, Storfjord, Norway*Olden, Nordfjord, NorwaySkjolden, Sognefjord, NorwayStavanger, NorwayCruisingDoverPMlate pmlate pmlate pmlate pmlate pmearly amearly amearly amearly amearly pmAMDeparts 27 August 2011 8 nights from £899 per personBraemar M1118Admire the waterfalls and rugged hillsides of the Geirangerfjord, from Geiranger Explore the city of Bergen, including its vibrant fish market and the colourful wooden houses along the waterfrontEnjoy the breathtaking scenery of the Nigardsbreen Glacier, on a tour from SkjoldenDoverGeirangerSkjoldenStavangerBergenOldenRamblers Walking Holiday ¥Please also see pages 158 & 159 for details of cabin grades. ¥ Cruise & Walk Holidays must be booked directly with Ramblers Worldwide Holidays, please refer to page 21. M1118balcony suitesoutside Cabininside twinoutside singleSSBSDCBABCLAABCDEFGHIJB JKLMNPrices per person from £ 2,279 2,059 1,849 1,649 1,599 1,479 1,409 1,379 1,339 1,199 1,149 1,079 1,039 959 899 2,509 2,319 2,159 1,959 1,599 1,529Balcony twinsuperior twininside singleCabin gradesbalcony singlePlease also see pages 160 & 161 for details of cabin grades. ¥ Cruise & Walk Holidays must be booked directly with Ramblers Worldwide Holidays, please refer to page 21. ?Tour with very limited availabilty.D1110balcony suitesoutside twininside twinoutside singlePSMSSSBSDSJSBCABCDEFHIJB JKLMNPrices per person from £ 3,699 3,189 2,829 2,519 2,299 2,059 1,989 1,839 1,709 1,659 1,479 1,429 1,339 1,219 1,109 3,259 3,039 2,889 2,519 1,989 1,899Suitessuperior twininside singleCabin gradesBalcony twinBalcony singleCruise highlights include optional tours which are bookable from six weeks prior to departure

92 Telephone 01473 742424 or contact your travel agentCruise highlightsDate Arr Dep DestinationRamblers Walking Holiday ¥North Cape Navigator Sails from: Southampton north capeFri 10Sat 11-Sun 12Mon 13Tue 14Wed 15Thu 16Fri 17Sat 18Sun 19Mon 20Tue 21Wed 22Thu 23Fri 24SouthamptonCruisingÅlesund, NorwayCruisingTromsø, NorwayHonningsvåg (North Cape), NorwayAlta, Finnmark, NorwayCruisingNarvik, Vestfjord, NorwayCruisingOlden, Nordfjord, NorwayBergen, NorwayCruisingSouthamptonPMlate pmlate pmlate pmlate pmlate pmlate pmearly pmearly amearly amearly amearly amearly amearly amearly amAMDeparts 10 June 2011 14 nights from £1,559 per personBalmoral L1107Travel to the northern-most point of mainland Europe - the North Cape of NorwayDiscover the city of Ålesund and view the stunning panorama from Mount AkslaHead to Narvik in search of Arctic wildlife, including reindeer, Arctic foxes and sealsSee the traditional Sami culture of AltaVisit the iconic Arctic Cathedral in the northern city of TromsøExplore the wooden Hanseatic buildings which line Bergen's old waterfrontA chance to learn more about the world of Classical Music with The ArtsClubHonningsvåg ChurchSouthamptonÅlesundOldenBergenTromsøHonningsvågAltaNarvikClassical MusicTromsø, Norway balcony suitesoutside twininside twinoutside singlePSMSSSBJBABCABCDEFGHIJB JKLMNPlease also see pages 156 & 157 for details of cabin grades. ¥ Cruise & Walk Holidays must be booked directly with Ramblers Worldwide Holidays, please refer to page 21. L1107 5,179 4,459 3,799 3,359 2,859 2,779 2,569 2,389 2,329 2,079 1,989 Prices per person from £1,869 1,809 1,659 1,559 4,559 4,049 3,529 3,399 3,009 2,619Balcony twinsuperior twininside singleCabin gradesbalcony singleCruise highlights include optional tours which are bookable from six weeks prior to departure